Terms and Conditions

HOTEL RESERVATIONS TERMS AND CONDITIONS


For room reservations or general enquiries,
please call +603 8893 5500 (24 hours).
Email: booking@mihrabhotel.com


By proceeding with the reservation you accept and agree with Mihrab Hotel Putrajaya (the Hotel) that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:

RATES AND DEPOSIT
• The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• Rates quoted are in Malaysian Ringgit.
• Rate is for room only. The Rates are subject to 6% Service Charge and prevailing Goods and Services Tax.
• A cash deposit required upon check-in for incidentals in addition to full payment of room and tax.
• In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so.
• Hotel reserve the rights to cancel any reservation that has not arrived or guaranteed with payment after 6pm

 

ELIGIBLE AGE FOR CHECK-IN
• You must be at least 18 years of age to check-in and register for a room.

 

CHECK-IN AND CHECK-OUT TIME  
• Check-in time is from 2:00pm and check-out time is by 12:00 noon.
• A valid government-issued identification or passport is required at check-in.

 

EARLY ARRIVAL AND LATE DEPARTURE
• Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel’s Front Desk for assistance. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival.
• Hotel reserve the rights to cancel any reservation that has not arrived or guaranteed with payment after 6pm
• Late check-outs are available on request subject to room availability and occupancy level.
• Please check with the Hotel’s Front Desk at least 24 hours prior to your departure on availability of late check-out.
• Late check-out after 12 noon will be charge RM10 per hour. The room will charge one night if check-out after 4.00pm.


CREDIT CARD CONFIRMATION

• A valid credit card is required for all reservations to secure your reservation.
• Upon reservation, credit card will be charged for the amount indicated on the booking confirmation page and email.
• The Hotel accepts Visa and Mastercard credit cards.

 

CANCELLATION POLICY
• Reservations require full pre-payment and are non-cancellable, non-amendable and non-refundable. The entire period of your stay, inclusive of nights before and after the dates listed above, will be charged to your credit card upon reservation.
• Cancellation of and/or amendments to your reservation must be made 48 hours (i.e., by 2pm Malaysia time) prior to your arrival date.
• Cancellation or amendment made within 2hours of arrival will incur a cancellation fee of half day’s room charge (inclusive of any applicable prevailing government tax).
• In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.
• No refund after check in but can change to another available date.

GROUP RESERVATIONS

• For reservations for groups of 10 rooms and above, please email the Hotel at group@mihrabhotel.com.


SMOKE/VAPING FREE POLICY

• Mihrab Hotel is a smoke/vaping-free hotel with all guestrooms and enclosed public areas being smoke/vaping-free zones. Smoking/vaping is only permitted at outdoor premise.
• Non-adherence of our smoke/vaping-free policy in guestrooms carries Room Recovery Fee of RM50, to be borne by the guest(s).


FURTHER INFORMATION
• In proceeding with the reservation, you further agree to allow Mihrab Hotel and its agents to collect, use and disclose to any of its related corporations (its agents and its third party service providers (including those outside of Malaysia) your personal data for the purposes of (i) administering, managing and maintaining your customer relationship with us; (ii) Mihrab Hotel and its affiliates complying with any applicable law, governmental or regulatory requirements, or request or direction of any governmental authority of any relevant jurisdiction; and (iii) other business related purposes of Mihrab Hotel and its affiliates.
• You may unsubscribe to any such email at any time upon receipt of the said email.
• No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room.
• No prepared food from sources other than the Hotel’s is permitted in the guest rooms.
• This reservation is not transferable. No name change is allowed.

GENERAL PROVISIONS
• By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.
• The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete.
• The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.
• You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel.
• The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.
• The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of the Malaysia.